CM.L2-3.4.9

  • Requirement

    Control and monitor user-installed software.

  • Discussion

    Users can install software in organizational systems if provided the necessary privileges. To maintain control over the software installed, organizations identify permitted and prohibited actions regarding software installation through policies. Permitted software installations include updates and security patches to existing software and applications from organization-approved “app stores.” Prohibited software installations may include software with unknown or suspect pedigrees or software that organizations consider potentially malicious. The policies organizations select governing user-installed software may be organization-developed or provided by some external entity. Policy enforcement methods include procedural methods, automated methods, or both.

More Info

  • Title

    User-Installed Software

  • Domain

    Configuration Management

  • CMMC Level

    2

  • Related NIST 800-171 ID

  • Related NIST 800-53 ID

    CM-11

  • DoD Scoring Methodology Points

    1

  • Reference Documents

    • N/A

  • Further Discussion

    Software that users have the ability to install is limited to items that the organization approves. When not controlled, users could install software that can create unnecessary risk. This risk applies both to the individual machine and to the larger operating environment. Policies and technical controls reduce risk to the organization by preventing users from installing unauthorized software.

    Example

    You are a system administrator. A user calls you for help installing a software package. They are receiving a message asking for a password because they do not have permission to install the software. You explain that the policy prohibits users from installing software without approval [a]. When you set up workstations for users, you do not provide administrative privileges. After the call, you redistribute the policy to all users ensuring everyone in the company is aware of the restrictions.

    Potential Assessment Considerations

    • Are user controls in place to prohibit the installation of unauthorized software [a]?
    • Is all software in use on the information systems approved [b]?
    • Is there a mechanism in place to monitor the types of software a user is permitted to download (e.g., is there a white list of approved software) [c]?

NIST 800-171A Assessment Guidance

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