CM.L2-3.4.5

Define, identify, and document qualified individuals authorized to make physical and logical changes to the organization’s hardware, software, software libraries, or firmware components. Control of configuration management activities may involve:

• physical access control that prohibits unauthorized users from gaining physical access to an asset (e.g., requiring a special key card to enter a server room);
• logical access control that prevents unauthorized users from logging onto a system to make configuration changes (e.g., requiring specific credentials for modifying configuration settings, patching software, or updating software libraries);
• workflow automation in which configuration management workflow rules define human tasks and data or files are routed between people authorized to do configuration management based on pre-defined business rules (e.g., passing an electronic form to a manager requesting approval of configuration change made by an authorized employee);
• an abstraction layer for configuration management that requires changes be made from an external system through constrained interface (e.g., software updates can only be made from a patch management system with a specific IP address); and
• utilization of a configuration management change window (e.g., software updates are only allowed between 8:00 AM and 10:00 AM or between 6:00 PM and 8:00 PM).

Example

Your datacenter requires expanded storage capacity in a server. The change has been approved, and security is planning to allow an external technician to access the building at a specific date and time under the supervision of a manager [a,b,c,d]. A system administrator creates a temporary privileged account that can be used to log into the server’s operating system and update storage settings [e,f,g]. On the appointed day, the technician is escorted into the datacenter, upgrades the hardware, expands the storage in the operating system (OS), and departs. The manager verifies the upgrade and disables the privileged account [h].

Potential Assessment Considerations

• Are only employees who are approved to make physical or logical changes on systems allowed to do so [a,d,e,h]?
• Are authorized personnel approved and documented by the service owner and IT security [a,e]?
• Does all change documentation include the name of the authorized employee making the change [b,d,f,h]?